INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you manufacture the instruments or source them?

We are not resellers or traders. Xtreem Invent is a direct manufacturer, which means you receive instruments straight from our factory—no middlemen, no delays, and complete customization control.

Can I send you a list of instruments I need?

Absolutely! Hospitals, clinics, and medical professionals can simply email us their instrument list. We’ll prepare and ship everything in one complete package—saving you time, cost, and hassle.

What is your delivery time?

Standard delivery takes 30 to 45 business days, depending on the size of the order and shipping destination. Express production and shipping may be available on request.

Do you offer instrument customization?

Yes, we provide OEM and customization services based on your hospital or surgical team's specific requirements. Share your design or specification, and we’ll manufacture it accordingly.

What is your return policy?

We accept returns within 15 days of delivery for unused instruments in their original packaging. If there's a quality issue or incorrect item, we’ll arrange a prompt replacement or refund.

How do I place a bulk order?

You can contact us directly via email or WhatsApp, or use the quote form on our website. Share your list or product names and we’ll respond with pricing, lead time, and shipping details.

INFORMATION ABOUT US

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